Frequently Asked Questions
We’ve compiled answers to common questions to help you choose the perfect mattress. If you need further assistance, our team is here to help.
General
We specialize in king-size mattresses, but we also carry a variety of other sizes, including twin, full, and queen.
Yes, our mattresses are designed to fit standard bed frames, including platform, adjustable, and box spring bases.
With proper care, our mattresses typically last 7-10 years, depending on usage and the specific mattress model.
Yes, all our mattresses come with a manufacturer’s warranty ranging from 5 to 15 years, depending on the model.
Payment
We accept major credit cards, including Visa, MasterCard, and American Express. You can also pay via PayPal or direct bank transfer.
Yes, your payment information is secure. We use industry-standard encryption to protect your personal and financial data.
Currently, we do not offer installment payment options. Full payment is required at the time of purchase.
Yes, once your payment is processed, you will receive an email confirmation with all the details of your purchase.
Sales tax is applied based on the shipping address and is calculated at checkout. The total amount will be displayed before you complete your purchase.
If your payment is declined, please check your payment details and ensure that your billing information matches your credit card. You may also contact your bank for more information. If the issue persists, feel free to contact our customer support team for assistance.
Account
Simply click on the “Sign Up” button at the top right of our homepage, fill in your details, and you’ll be ready to start shopping!
While you can check out as a guest, having an account allows you to track your orders, save your address, and enjoy a faster checkout process.
Click on the “Forgot Password?” link on the login page, enter your registered email, and we’ll send you instructions to reset your password.
Yes, you can update your personal information, address, and payment methods by logging into your account and visiting the “Account Settings” section.
Log into your account and click on “Order History” to see a list of all your past purchases and their statuses.
First, try resetting your password. If you’re still having trouble, contact our customer support team for assistance.
Shipping
Shipping typically takes 5-7 business days. You will receive a tracking number once your order is dispatched.
Yes, we offer free standard shipping on all orders within Canada.
Yes, once your order is shipped, we will send you a tracking number via email to monitor your delivery.
Currently, we only ship within Canada. We hope to offer international shipping in the future.
If your mattress arrives damaged, please contact our customer service within 48 hours of delivery to arrange a replacement.
If your order hasn’t been shipped yet, you can contact us to update your shipping address. Once shipped, address changes are not possible.
